Terms and Conditions

Privacy Policy:

At The Tone Lab we are committed to protecting and respecting the privacy of all our customers and visitors.
The information collected from customers on our website is used for billing and administration purposes and will be kept confidential. We may send you an email from feefo.com and ask you to rate our service .We never pass on your information to third parties.
When visitors use the website, information such as the ISP's domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.
If for any reason you have any questions about this, please contact us at info@thetonelab.co.uk

Price and information Errors:

Managers Discretion :We retain the right to refuse a sale of any goods for any reason.

Reporting Damage in transit / delivery issues

Product warranty:


If you have any questions about our returns policy please contact us before making any purchase as we would be happy to quote you the complete costs for returning your order before you make any purchase.

All goods being returned should be sent to:
The Tone Lab
Internet Returns
16 Bartholomew Street East
Exeter, Devon, EX4 3BG

*all prices quoted are for UK mainland only


Privacy Policy

This privacy policy sets out how The Tone Lab uses and protects any information that you give us when you use this website.

The Tone Lab is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Tone Lab may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

We are pleased to offer our customers the chance to recycle their old electrical items.

If you're buying a new electrical item, we will recycle your old one for free
Why recycle?Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

To return any unwanted items to be recycled under the terms and aims of the Weee regulations customers are invited to do any of the following
1) simply drop your unwanted item into the shop within 28 days of the purchase of your new item. This should be on a like for like basis i.e. an old amplifier returned to us for recycling due to the fact you have purchased a new amplifier from us.
2) alternatively we will arrange collection of your old item for recycling to coincide with delivery of your new item that you are purchasing. Once again this has to be on a like for like basis where by the new item would be able to be regarded as a replacement for the old to be recycled item
3) If you simply wish to send an item back to us for recycling please send it to our normal trading address

The Tone Lab, 16 Bartholomew street East, Exeter, Devon EX4 3BG tel 01392 984066
Please email us at info@projectmusic.net if you wish us to arrange a collection for you and please provide details of your new purchase or one of our order numbers
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at